Frequently Asked Questions
Getting to Know Us
Will visits be customized to meet my family’s needs?
Yes, we design visits to meet your family member’s non-medical needs. This includes spending time with them, inspecting the home for any needed repairs, ensuring all vehicles are in working condition, and performing other tasks family members would typically do during a visit.
How long will each visit last?
Private home, nursing home/assisted living and hospital visits last approximately 3 hours. Additional time can be added to a visit upon request.
Do we have to commit to a weekly visit?
Weekly visits are recommended so that our stewards can get to know your family members quickly and recognize changes in their overall well-being, patterns, and home conditions. However, if biweekly or monthly visits work best for your family, we will accommodate this as well.
Will our family members be visited by the same steward?
Yes, the same steward will visit your family member to build a strong relationship. If the client’s steward is unavailable, we will offer the option of having another steward visit or rescheduling the visit.
Is each steward back-ground checked?
Yes, all our stewards undergo a thorough state background check and Golden Steward is fully licensed and insured. Your family's safety and peace of mind are our top priorities.
Can I request a bilingual steward?
Si, we offer bilingual stewards who are fluent in both English and Spanish to cater to your specific needs.
How will we receive communication and updates after each visit?
We will provide you with a summary of your family member’s well-being, the day’s activities and condition of the home and vehicles. The summary can be provided via phone, email or text, based on your preference. Detailed health information will not be included to ensure compliance with HIPAA regulations.
How do I schedule a visit for my elderly family member?
Contact Golden Steward via phone, text, email, or the contact form on our website. After discussing your family’s needs, we will schedule a visit as soon as possible. Once a visiting schedule is established, contact us only to make changes or reschedule visits.
What if I need to cancel or reschedule a visit?
Contact us at least 24 hours before the next scheduled visit to cancel or reschedule the visit.
Will masks be worn during visits, if requested?
Yes, we will accommodate requests to wear masks, gloves or personal protective equipment (PPE).
Will transportation be provided?
We provide transportation and can arrange for ridesharing if needed, ensuring your elderly family members are accompanied to their medical, pet, or beauty appointments.
Can Golden Steward be called for a visit if my family member is hospitalized?
Yes, we will be there to support you and your family during a scheduled or emergency hospital visit. As part of our services, you can add us as an emergency contact, and we will immediately respond. We will remain in contact and provide updates throughout the hospital visit.
What if I only want Golden Steward’s services during an emergency hospital visit, especially because we live far away?
Golden Steward is available for emergency hospital visits, without requiring scheduled weekly appointments. Once a Service Agreement is in place, we can serve as an emergency contact, providing comfort and support to you and your family. Please contact us in advance so we can be ready to assist you in case of an emergency.
Can I request additional services from Golden Steward?
Yes, we may provide additional services. This may include attending special events with clients, being present during contractor repair/service calls, reporting on the condition of boats or vehicles not located at the home, documenting valuables, etc. Fees or extra visits may apply depending on the request. Contact us to discuss your specific needs, and we will partner with you to provide solutions.
Taking the Next Steps
What are your rates?
Rates are customized based on the type of service and location. We will discuss and finalize pricing during your initial consultation to ensure a tailored fit for your family needs.
Will I receive a proposal and invoice?
Proposals and Service Agreements will be emailed for review and approval. Invoices will be emailed after each visit and due upon receipt. We can customize future invoicing to make it more convenient for you and your family. This includes paying weeks or months in advance.
What are your payment options?
We accept all major credit cards, checks and Zelle payments.
Do you accept insurance, Medicare or Medicaid?
We do not accept insurance or federal health programs. Our services are privately paid to ensure that we can offer the highest level of personalized care and flexibility that meets the specific demands of our clients.