Getting to Know Us

• What services are included with Golden Steward?

  • Golden Steward provides non-medical support such as companionship, appointment coordination, family updates, hospital visits, home and vehicle oversight, and transitional support.

  • Golden Steward does not provide personal care (such as bathing or dressing), meal preparation, cleaning, overnight stays, or any medical services. Golden Steward is not a licensed medical provider and does not replace professional healthcare services.

• Will visits be customized to meet my family’s needs?

  • Yes, we design visits to meet your family member’s non-medical needs. This includes spending time with them, inspecting the home for any needed repairs, ensuring all vehicles are in working condition, and performing other tasks family members would typically do during a visit.

• How long will each visit last?

• Private home, nursing home/assisted living, and hospital visits are a minimum of 3 hours. Longer or shorter visits can be arranged depending on your family’s needs. Additional time can be added at your request.

• Do we have to commit to a weekly visit? 

  • Weekly visits are recommended so that our stewards can build familiarity, recognize changes quickly, and provide consistent support. However, if biweekly or monthly visits work best for your family, we can tailor the schedule to fit.

• Will our family members be visited by the same steward? 

  • Yes, the same steward will visit your family member to build a strong relationship. If the client’s steward is unavailable, we will offer the option of having another steward visit or rescheduling the visit.

• Is each steward back-ground checked?

  • Yes, all our stewards undergo a thorough state background check and Golden Steward is fully licensed and insured. Your family's safety and peace of mind are our top priorities.

• Can my family request a bilingual steward?

  • Si, we have bilingual stewards fluent in English and Spanish to better serve the diverse families of South Florida.

• How will we receive communication and updates after each visit?

  • Yes, we provide visit summaries highlighting your loved one’s well-being, activities, and home condition. Summaries can be delivered by email, text, or phone call, based on your preference. Updates are written in plain language for clarity while ensuring HIPAA compliance.

• How do I schedule a visit for my elderly family member?

  • Contact Golden Steward by phone, text, email, or our website form. After your initial consultation, we’ll create a standing schedule that works for you and allow flexibility for changes.

• What if I need to cancel or reschedule a visit?

  • We kindly ask for at least 24 hours’ written notice if you need to cancel or reschedule. Late cancellations may be subject to a fee, as stated in the Service Agreement.

• Will masks be worn during visits, if requested?

  • Yes, we will accommodate requests to wear masks, gloves or personal protective equipment (PPE). 

• Will transportation be provided?

  • Yes, transportation can be arranged for medical, dental, or beauty appointments. We ensure your loved one arrives safely, waits with them if needed, and returns home with a full update to the family.

• Do you help long-distance families who live out of state?

  • Yes, many of our families live outside Florida. We provide visit summaries, photos, and real-time updates so you can feel connected and informed even from far away.

• Can Golden Steward be called for a visit if my family member is hospitalized?

  • Yes, we will be there to support you and your family during a scheduled or emergency hospital visit. As part of our services, you can add us as an emergency contact, and we will immediately respond. This may include sitting bedside, communicating with staff, or relaying updates to your family.

• What if I only want Golden Steward’s services during an emergency hospital visit, especially because we live far away?

  • Yes, Golden Steward can act as your family’s on-call emergency contact in South Florida. With a service agreement in place, we can step in immediately to support your loved one in a crisis.

• What is Transitional Support and how does it help families?

  • Transitional Support is a discreet service we provide after the passing of a loved one. Families may need help sorting belongings, organizing donations, shipping items, or preparing a home for sale. We handle these tasks with care and respect, ensuring the process is easier during a difficult time.

• Can I request additional services from Golden Steward?

  • Yes, we may provide additional services. This may include attending special events with clients, being present during contractor repair/service calls, reporting on the condition of boats or vehicles not located at the home, documenting valuables, etc. Fees or extra visits may apply depending on the request. We partner with you to design a plan that meets your unique needs.

Taking the Next Steps

• What are your rates?

  • Rates are customized based on service type and location. We provide clear, upfront pricing after your consultation so there are no surprises.

• Will I receive a proposal and invoice?

  • Proposals and Service Agreements will be emailed for review and approval. Invoices will be emailed after each visit and due within five (5) days of receipt. We can customize future invoicing to make it more convenient for you and your family. This includes paying weeks or months in advance. 

• What are your payment options?

  • We accept all major credit cards, checks and Zelle payments.

• Do you accept insurance, Medicare or Medicaid?

  • Golden Steward services are privately paid and not covered by insurance, Medicare, or Medicaid. This allows us to provide flexible, personalized support that adapts to your family’s unique needs.

• How quickly can services start?

  • Services can typically begin within just a few days after consultation and agreement. In urgent cases, we do our best to begin even sooner.

Ready to take the next step in caring for your loved one?

We’d be honored to support your family. Contact Golden Steward today to schedule a free consultation, or call us at 954-324-4489.

Together, we’ll design visits that bring peace of mind and compassionate support.